The legal stuff
Find out what to expect from us in terms of billing, how to pay your bill, what to do if you have difficulties paying, metering and pay as you go meters.
Plus standards and codes of practice around customer enquiries, dealing with interruptions to your energy supply, responding to complaints, help for customers with special needs and information that sets out your rights as an energy consumer.
Domestic supply terms and conditions
Our domestic supply terms and conditions tell you everything you need to know about getting your energy supply from Ecotricity.
Business supply terms and conditions
Our business supply terms and conditions tell you everything you need to know about getting your energy supply from Ecotricity.
Microtricity supply terms and conditions
Our Microtricity supply terms and conditions tell you everything you need to know about being a Microtricity customer with Ecotricity.
Website terms and conditions
This page sets out the terms and conditions which apply to your use of our Website.
These terms may change from time to time so please check regularly for updates.
Standards of service
What to expect from our guaranteed standards of service relating to billing, metering and customer enquiries.
Our policy on how we collect and treat any personal data and your privacy rights.
Know your rights
Guidance on where to find free independent advice about your energy supply and your rights as an energy consumer.
Cancelling your switch request
What to do if you decide you wish to cancel your switch to us.
The Theft Charter applies to all energy suppliers and sets out how energy theft is investigated, and how customers are supported during the process.
Codes of Practice
The Codes of Practice provide a description of the service you can expect from us, and practical advice if you have any difficulties.
Our gender pay gap
Information on Ecotricity's performance addressing gender-related pay.
Slavery and human trafficking statement
Ecotricity aims to ensure slavery and human trafficking never occurs in our business or in our supply chains.
Principal Terms and Conditions
The Principal Terms are a summary of the key points within your contract; however, these are not a substitute for the full Terms and Conditions. It’s recommended that you read both documents.