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Help with Billing & Payments

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View bills and make payments online or use the Ecotricity app

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Download our NEW Ecotricity App

Help Guides

Related FAQs

Make a one-off payment

Visit your online account to make a one-off payment by card

To pay by phone, call our automated 24-hour payment line.

For home: 01453 488101

For business: 0333 3444 149

Set up a Direct Debit

Click the button to set up fixed or variable Direct Debit payments.

Can't find an answer to your question?

Send an email to home@ecotricity.co.uk, our average response time for email and app queries is 2 working days.

If you would like to speak with someone, give us a call on 0345 555 7 100

Monday to Friday 9:00 - 19:00

Saturday and Sunday 9:00 - 17:00

Prefer to phone a landline, or calling from abroad? Call 01453 761482

Alternatively, if you are a business customer, please contact business@ecotricity.co.uk

Smell gas? Call the National Gas Emergency Service on 0800 111 999