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Help with Billing & Payments

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View bills and make payments online or use the Ecotricity app

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Download our NEW Ecotricity App

Help Guides

Related FAQs

Make a one-off payment

Visit your online account to make a one-off payment by card

To pay by phone, call our automated 24-hour payment line.

For home: 01453 488101

For business: 0333 3444 149

Set up a Direct Debit

Click the button to set up fixed or variable Direct Debit payments.

Can't find an answer to your question?

Send an email to, our average response time for email and app queries is 2 working days.

If you would like to speak with someone, give us a call on 0345 555 7 100

Monday to Friday 9:00 - 19:00

Saturday and Sunday 9:00 - 17:00

Prefer to phone a landline? Call 01453 761482

Alternatively, if you are a business customer, please contact

Smell gas? Call the National Gas Emergency Service on 0800 111 999