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The legal stuff

The legal stuff

Website terms and conditions

This page sets out the terms which apply to your use of our Website.

These terms may change from time to time so please check regularly for updates.

Thank you for visiting our website

By using our Website, you confirm that you accept these terms and agree to abide by them.

Information about us

This website is a site operated by Ecotricity Group Limited. We are registered in England and Wales under company number 3521776 and have our registered office at Lion House, Rowcroft, Stroud, Gloucestershire, GL5 3BY.

Accessing our site

Access to our Website is permitted on a temporary basis and we reserve the right to withdraw or amend the information and service we provide without notice.

We want every visitor to have the best possible experience using any of our online services, so we've designed and built our applications to work best for the users of the latest versions of the major Internet browsers. These are:

  • Google Chrome;

  • Microsoft Internet Explorer 11 and above;

  • Mozilla Firefox;

  • Safari; and

  • Opera

This allows us to build to the highest standards and to make any online transactions as safe as possible.

Intellectual property rights

We own or licence all intellectual property rights in our Website and in the material published on it. These works and rights are protected by copyright laws and treaties around the world.

You may print off and download content from this Website for your internal business or personal reference and use. You must not use any of the materials on our Website for commercial purposes without first obtaining our written permission.

The content on our Website must not be modified, copied or downloaded and you must not use any illustrations, photographs, video or audio files or any graphics separately from any accompanying text.

Reliance and liability

Although care is taken to ensure the accuracy of the contents of our Website, no reliance should be placed on any commentary or other materials posted on it and we disclaim all liability and responsibility arising from any such reliance.

Use of this Website or its contents is at your own risk and we give no warranties that the contents displayed are accurate, complete or up to date. We accept no liability for any errors, omissions or inaccuracies contained in or referred to on the Website or its contents.

Viruses, hacking and other offences

Whilst care is taken to ensure that our Website is free from computer viruses, trojans, worms, logic bombs or other damaging programmes or material, we accept no liability for any damage caused by these or by a distributed denial-of-service attack due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Accessibility and comments

We try to ensure that our website is accessible to all users and our objective is to comply with the Equality Act 2010. We welcome comments on how we could improve our website’s accessibility for users with disabilities. Please send any comments to us by e-mail to

Users with a visual impairment accessing our website with Internet Explorer can adjust the size of the text on this website the text size through the View > Text Size menu. Where your browser supports this, you may also be able to adjust the settings by pressing Ctrl and the + or - keys.

Please refer to your browser Help if this is not the case.

Thank you.