Domestic EcoFixed- 1 Year Green Tariff July 2025
Domestic EcoFixed - 1 Year Green Tariff Principal Terms v0.2
July 2025 (Smart – Online Only)
These Principal Terms are a summary of the key points within your contract; however, these are not a substitute for the full Terms and Conditions. We recommend that you read both documents. Defined terms used in these Principal Terms have the same meanings as they do in the full Terms and Conditions.
Eligibility
You must either have a smart meter in place or, where you don’t currently have a smart meter installed, you agree to us installing a Smart meter within the first 3 months of the tariff commencing. We’ll be in touch to arrange this.
Manage your account fully Online – meaning no paper bills or letters
Pay by monthly Direct Debit only.
Smart meter read preferences; by opting into this tariff, you agree you agree to us collecting half hourly data from your meter
Contract Terms
A fixed contract is an agreed contract between you and us for a set period.
The contract has fixed charges for 1 year (12 months) from the day you enter into the contract or your supply start date, whichever is the sooner.
After the end of your tariff, unless you choose a further fixed tariff, you will be moved on to our green variable tariff which is derogated from the price cap; this tariff has variable pricing and isn’t for a fixed term.
We will contact you before the end of the contract to advise you of your options.
The terms of the contract will not change until your contract end date unless.
the change does not disadvantage to you.
you have provided information that is incomplete or incorrect.
We have installed a prepayment meter due to request or non-payment.
Update to Government taxes including increases and decreases in VAT payable.
Your fixed tariff with us is continuous, which means it will only end when you switch supplier, if we choose to end it, or if you agree a new contract with us, or where we are instructed to under a Supplier of Last resort action.
Where you end your contract more than 49 days before the contract end date or change to another Ecotricity tariff you will be subject to a £75 exit fee per fuel.
When joining on this tariff, you will not be eligible for additional joining incentives.
Our charges
The charges for the supply of your gas/electricity are detailed in your Welcome Pack. You can also sign up to our customer portal, where the details are available.
The standing charge and rates are fixed for the duration of the contract. Government charges may change, and we will notify you if this affects how much you pay.
Standing charges will apply whether you use any energy or not.
Credit Checking
We will use your information to conduct a credit check for this tariff; the result will remain on your credit file and the check may impact your credit score.
On some occasions we may require a security deposit as a condition of Ecotricity supplying you.
This tariff is only available for meters functioning in credit mode.
Billing and payments
Monthly bills and communications can be accessed via the customer portal.
This tariff is only available to customers paying by monthly Direct Debit.Should the Direct Debit be cancelled, or payments fail, you may be moved onto our derogated green variable tariff and exit fees may be payable for the tariff change.
Fixed Direct Debit: Your Direct Debit will be set as a monthly amount, which is assessed in line with your consumption. This will be reviewed every 6 months to ensure you pay the right amount. The Direct Debit will be collected on the agreed date as per the Welcome Pack.
Variable Direct Debit: Ecotricity will take the full amount of the Gas/Electricity bill 10 working days after the bill was generated.
Smart Meters
Some smart meters may not be able to communicate initially. For these meters we’ll request monthly meter readings until we are able to enable communications.
Our off-peak times for smart meters on our Economy 7 tariffs are usually between 00:00 to 07:00, GMT time, however these times can vary depending on your meter and where you live. If you’re not sure, just get in touch and we can confirm the off peak times for you.
Where you change away from your metering half hourly preferences, you may be moved onto our derogated green variable tariff and exit fees may be payable for the tariff change.
If a meter is not installed or is refused within 3 months, and delays are not due to Ecotricity, the account will revert onto our derogated green variable tariff and exit fees will be payable for the tariff change.
We are responsible for your meter, and you must give us reasonable access to it, and must not damage or tamper with it.
Switching over from your current supplier
Where you have applied for a dual fuel tariff and your current supplier objects to the transfer of one fuel and this cannot be resolved, we will supply you with the one supply.
Cancellation Rights
The contract can be cancelled within 14 days of the date you entered it by contacting Ecotricity.
Following your cooling off period time, you will be subject to our exit fees.
Where you cancel within the cooling off period and your switch has completed, you will be liable for any charges you have incurred for your supply until you switch away.
Leaving us
Where you don’t have an outstanding balance, you are free to leave at any time, although if you are outside of the 49-day renewal window you will be subject to the exit fee.
Moving Home
If you are moving home, please contact the customer service team at least two working days before the day you move. Where we request a final meter reading and your forwarding address on the day you move out. Where you don’t contact us, you may remain responsible for any use in the property.
Where you move house during your fixed term tariff, you won’t be subject to exit fees where you transfer the tariff to the new property. The tariff rates may change dependent on the location of the new property.
Possible additional charges and discounts
Please note that Ecotricity may charge you in relation to any additional costs incurred due to ancillary matters relating to your supply. There is a non-exhaustive list of examples of additional charges within our help and support guides.
Complaints
If you need to make a complaint, you should contact our Customer Services Team to enable us to resolve it. The team will do their best to resolve the complaint, however if you’re still unhappy with our response you can speak to our Complaints Team.
Should you remain unhappy with our resolution of your complaint, or if your complaint has not been resolved within 8 weeks of the date you told us about it, you may refer the matter to the Ombudsman Services: Energy on 0330 440 1624 or at https://www.energyombudsman.org/how-we-can-help. They are a free and independent service, and we are bound by their decision.
Supplier of Last Resort
Should you be switched to us as a result of your previous supplier exiting the market, we will take reasonable steps to fulfil any agreement made with Ofgem, including honouring any credit balance held on your account with your previous supplier.
Please note that the above summary is provided as a limited guide only, please take the time to read the full Domestic Terms and Conditions along with your Supply Contract as this is a legally binding agreement.