Smart Import/Export and Smart Export Tariff Principal Terms
Smart Import/Export and Smart Export Tariff
V0.2
November 2025
These principal terms are supplementary to your import terms and should be considered together with them.
Key Points:
Eligibility
To be eligible for our Smart Import/Export tariff, you need to have an import supply with Ecotricity. This doesn’t have to be at the same property, but you must be the named account holder.
You will only use these installations to export electricity as part of this agreement. You are not permitted to receive both FiT Export and SET Payments (you can still be paid for generation from your FiT Licensee, and your Export through a SET scheme.)
Have an MCS certificate or Flexi-Orb installation certificate, which you will provide if requested.
Provide the G98/G99 form from the DNO relating to the installation.
Be able to provide proof of ownership of the installation.
Your smart meter must be in Smart mode, and you must allow us to collect half-hourly data from your meter. By signing up, you consent to this data collection.
You must provide us with your bank details in order for us to make payments
Where you don’t comply with any one of the requirements of our Smart Import/Export Tariff, you will be notified and will be moved on to our Smart Export Fallback Tariff which will provide an export rate of 0p/kWh until the requirements are met.
Tariffs
This tariff is variable, and the prices are subject to change. Where changes are applicable, you will be notified of these in advance.
There is no end date on this tariff.
Generation capability
Have an installed generation capacity which consists of PV, onshore wind and/or Hydro generation only.
The Generation Unit has an installed capacity of no more than 5MW.
Smart meter
You must have a smart meter that records export readings every half hour and sends them to us.
If your meter stops communicating for reasons beyond your control, you’ll need to submit manual export readings once a month until the issue is resolved.
If you prevent your meter from communicating or stop us from fixing meter issues, your current export agreement may be cancelled. In that case you will be moved to our Smart Export Fallback Tariff which will provide an export rate of 0p/kWh until the meter resumes communicating with us.
Statements
We will send you a statement every quarter for all energy exported within that period.
If we do not receive an actual meter reading, your export for the period will be estimated. Once an actual reading is received, we will revise your statement. If, after this revision, you owe us money, you will be required to pay this within 14 days of your statement as per our payment terms.
Payments
Where applicable you will receive payments for your export generation under the name of Ecotricity Ltd on your statement.
You will receive payment for your export within 10 working days of your quarterly statements.
Moving Home
Where you’ve moved into a property that’s already has an export tariff with Ecotricity, please contact our customer service team as soon as possible. You’ll need to provide your details, an up-to-date meter reading as well as proof of ownership of the installation.
Until we have received sufficient evidence of who is eligible to receive payment for the export, we will place the supply on our Smart Export Fallback Tariff which will provide an export rate of 0p/kWh
If you are moving home, please contact the customer service
s team within 28 days of the change of ownership and ensure that you take a meter reading on the last day of ownership to provide to us.
We’ll send you a final statement and, if any payment is due, you will receive this within 10 working days. If you don’t tell us and receive payments after leaving the property, you’ll need to return these funds within 14 days of your final statement.
Switching over from your current supplier
Where you have applied for switch of your export supply, should your current supplier object, there will be a delay in completing your switch over and you will be expected to liaise with your current supplier to enable the switch to continue.
Cancellation Rights
The contract can be cancelled within 14 days of the date you entered it by contacting Ecotricity.
As this contract is variable, you are free to leave at any time.
Possible additional charges and discounts
Please note that Ecotricity may charge you in relation to any additional costs incurred due to ancillary matters relating to your supply. There is a non-exhaustive list of examples of additional charges within our help and support guides.
Complaints
If you need to make a complaint, you should contact our Customer Services Team to enable us to resolve it. The team will do their best to resolve the complaint, however if you’re still unhappy with our response you can speak to our Complaints Team.
Should you remain unhappy with our resolution of your complaint, or if your complaint has not been resolved within 8 weeks of the date you told us about it, you may refer the matter to the Ombudsman Services: Energy on 0330 440 1624 or at ombudsman-services.org/sectors/energy. They are a free and independent service, and we are bound by their decision.
Supplier of Last Resort
Should you be switched to us because of your previous supplier exiting the market, we will take reasonable steps to fulfil any agreement made with Ofgem, including honouring any credit balance held on your account with your previous supplier.
Please note that the above summary is provided as a limited guide only, please take the time to read the full Smart Export Terms and Conditions.