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How can we help?

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Get help and support online

Find help and advice from Ecotricity’s customer support team and our contact details if you need to get in touch.

Explore our help guides

Moving home
Meter readings
Pay a bill
Power cuts & gas leaks
Extra support
Pay as you go
Smart meters

Price Change FAQs

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Most popular FAQs

Find help with the Ecotricity app

The Ecotricity app is the easiest way to submit meter readings, view recent bills and make payments.
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How to view your account activity
How to top up your smart pay as you go meter
How to make a bill payment
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