Meter certification is a period of time during which the meter is set to operate within prescribed levels of accuracy.

Once meters have reached the end of their certification, they need to be exchanged for a new one to ensure they operate and record consumption correctly.

Meter certification is governed by the Office for Product Safety and Standards (OPSS).
You can read more about it here. Suppliers are responsible for ensuring meters which are on the wall in their customers’ homes are within their certification period.

Yes, energy suppliers are mandated under governmental regulation (The Electricity Act 1989) to replace meters which are out of certification.

No, if your meter’s certification has expired, it needs to be exchanged. It’s a legal obligation.

We’ll install a new generation smart meter (SMETS2).

You’ll no longer need to provide manual meter reads and your bill will be produced to accurate meter reads. You’ll also be able to benefit from smart-specific tariffs and take part in our Demand Flexibility Scheme (DFS). Smart meters help create a greener Britain with a smarter energy system – find out more here.

No, exchanges are carried out free of charge.

No, your set up will stay the same, we’ll just replace your meter.