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/Support/Help with Pay As You Go

Help with Pay As You Go

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Top up your smart meter online using the new Ecotricity Top-Up App

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Download our NEW Ecotricity Top-Up App

Top up your smart meter using the 24 hour Smart Top-up Line

To top up your PAYG meter call our automated 24-hour payment line.

For home: 0345 812 4444

For business: 0333 3444 149

Top up your smart meter at a PayPoint store

You can find your nearest PayPoint store here.

Top up your non-smart meter in store

If you've got a card or key meter, you'll need to go to a shop or Post Office to top up. To find your nearest simply click the links here;

❯      Post Office

❯      PayPoint

❯      PayZone

For more information on topping up a key or card meter please read our FAQ “How to Top up your gas & electricity

October smart PAYG update

Help Guides

Related FAQs - PAYG Smart Meters

Related FAQs - PAYG Traditional Meters

Further support

For meter faults that leave you without gas or electricity, call us on 01453 373033.

Monday to Friday 9am - 7pm

Saturday and  Sunday 9am - 5pm

If you call outside of these times, please still call and you’ll be directed to one of our metering partners who’ll be able to help you in an emergency 24/7.

If you need assistance with a power cut, please contact your local distribution network or call 105.

If you have Pay As You Go meters, there may be reasons for this other than a power cut, leak or fault. Please visit our ‘Pay As You Go’ support page.

See our Pay As You Go help guide

To top up your Smart PAYG meter call our automated payment line on 0345 812 4444

Can't find an answer to your question?

Send an email to home@ecotricity.co.uk, our average response time for email and app queries is 2 working days.

If you would like to speak with someone, give us a call on 0345 555 7 100

Monday to Friday 9:00 - 19:00

Saturday and Sunday 9:00 - 17:00

Prefer to phone a landline, or calling from abroad? Call 01453 761482

Alternatively, if you are a business customer, please contact business@ecotricity.co.uk

Smell gas? Call the National Gas Emergency Service on 0800 111 999