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/Support/Help with Pay As You Go

Help with Pay As You Go

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Top up your smart meter online using the smart Top-Up App

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Download our NEW Ecotricity Top-Up App

Top up your smart meter using the 24 hour Smart Top-up Line

To top up your PAYG meter call our automated 24-hour payment line.

For home: 0345 812 4444

For business: 0333 3444 149

Top up your smart meter at a PayPoint store

You can find your nearest PayPoint store here.

Top up your non-smart meter in store

If you've got a card or key meter, you'll need to go to a shop or Post Office to top up. To find your nearest simply click the links here;

❯      Post Office

❯      PayPoint

❯      PayZone

For more information on topping up a key or card meter please read our FAQ “How to Top up your gas & electricity

Help Guides

Related FAQs - PAYG Smart Meters

Related FAQs - PAYG Traditional Meters

Further support

For meter faults that leave you off supply call us on  01453 373033 

Monday to Friday 9:00 - 19:00

Saturday and  Sunday 9:00 - 17:00

If you call outside of these times but between 8:00 and 20:00, please still call and you’ll be directed to one of our metering partners who’ll be able to help you in an emergency.

All lines are closed between 8pm and 8am.

If you need assistance outside the above hours, please contact your local distribution network.

If you have a Pay As You Go gas meter and have no supply, there may be reasons for this other than a gas leak.

See our Pay As You Go help guide

To top up your Smart PAYG meter call our automated payment line on 0345 812 4444

Can't find an answer to your question?

Send an email to, our average response time for email and app queries is 2 working days.

If you would like to speak with someone, give us a call on 0345 555 7 100

Alternatively, if you are a business customer, please contact

Monday to Friday 9:00 - 19:00

Saturday and Sunday 9:00 - 17:00

Prefer to phone a landline? Call 01453 761482

Smell gas? Call the National Gas Emergency Service on 0800 111 999