Domestic EcoFixed - 1 Year Green Tariff October 2025 Principal Terms

The contract has fixed charges for 1 year (12 months) from the start date of this tariff.

We will contact you before the end of the contract to advise you of your options.

The terms of the contract will not change until your contract end date unless.
I. The change does not disadvantage to you.
II. You have provided information that is incomplete or incorrect.
III. You no longer meet the eligibility criteria for the tariff
IV. We have installed a prepayment meter due to request or non-payment.
V. Update to Government taxes including increases and decreases in VAT payable.

Your fixed tariff will run for 12 months. After the end of your tariff, unless you choose a different tariff, you will be moved on to our Green Variable tariff which is derogated from the price cap; this tariff has variable pricing and isn’t for a fixed term. The tariff may end earlier if
I. You switch to another supplier,
II. You agree a new contract with us,
III. We are required to end it under a Supplier of Last Resort process.

If you end your contract more than 49 days before the contract end date or switch to another supplier, a £75 exit fee per fuel will apply. You will not be charged an exit fee if you remain with us and switch to a tariff that requires a change in metering setup — for example, moving to an Electric Vehicle (EV) tariff, switching from a standard rate to an Economy 7 (E7) tariff, or vice versa. The exit fee will still apply if you switch between fixed tariffs where the metering setup remains the same.

This tariff is not subject to any joining incentives offered directly by Ecotricity, such as “Refer a Friend” However, incentives made available by third-party affiliates may apply and can be used in conjunction with this tariff.

The standing charge and rates are fixed for the duration of the contract. Government charges may change, and we will notify you if this affects how much you pay.

Standing charges will apply whether you use any energy or not.

This check will be recorded on your credit file and may affect your credit score.

Your ongoing payment history with us will also be reported to credit reference agencies.

Making payments on time could improve your credit score.

Missing or late payments could negatively affect your credit score.

On some occasions we may require a security deposit as a condition of Ecotricity supplying you.

This tariff is only available for meters functioning in credit mode.

This tariff is only available to customers paying by monthly Direct Debit. Should the Direct Debit be cancelled, or payments fail, you may be moved onto our derogated Green Variable tariff and exit fees may be payable for the tariff change.

Fixed Direct Debit: Your Direct Debit will be set as a monthly amount, which is assessed in line with your consumption. We’ll review your payments at least once per year. The Direct Debit will be collected on the agreed date as per the Welcome Pack. You can manage your monthly payments in your online account.

Variable Direct Debit: Ecotricity will take the full amount of the Gas/Electricity bill 10 working days after the bill was generated.

If you prevent your meter from communicating or stop us from fixing meter issues, you may not be eligible to remain on this tariff and will be moved on to our derogated Green Variable tariff and exit fees may apply.

Our off-peak times for smart meters on our Economy 7 tariffs are usually between 00:00 to 07:00, GMT time, however these times can vary depending on your meter and where you live. If you’re not sure, just get in touch and we can confirm the off-peak times for you.

Where you change away from your metering half hourly preferences, you may be moved onto our derogated Green Variable tariff and exit fees may be payable for the tariff change.

If a meter is not installed or is refused within 3 months, and delays are not due to Ecotricity, the account will revert onto our derogated green variable tariff and exit fees will be payable for the tariff change.

We are responsible for your meter, and you must give us reasonable access to it, and must not damage or tamper with it.

Following your cooling off period time, you will be subject to our exit fees.

Where you cancel within the cooling off period and your switch has completed, you will be liable for any charges you have incurred for your supply until you switch away.

Where you move house during your fixed term tariff, you won’t be subject to exit fees where you transfer the tariff to the new property. The tariff rates may change dependent on the location of the new property however the term will remain the same. If you choose to start a new Fixed Tariff, you may be charged an exit fee for ending your previous fixed tariff early.

Should you remain unhappy with our resolution of your complaint, or if your complaint has not been resolved within 8 weeks of the date you told us about it, you may refer the matter to the Ombudsman Services: Energy on 0330 440 1624 or at ombudsman-services.org/sectors/energy. They are a free and independent service, and we are bound by their decision.