Join our Customer Research Panel
Press enquiries
If you are a journalist with a media enquiry, please contact our Press Office by email at pressoffice@ecotricity.co.uk
For all other general enquiries, please call 0345 555 7100 or email home@ecotricity.co.uk.
Our customers are at the heart of what we do and we’re always looking to improve our customer service and the experience you have with us. That’s why we’re launching our very first Customer Research Panel, so we can give you the chance to test changes to our online account and app before general release.
We really value your feedback, so as a thank you, all opportunities will be rewarded.
Who’s eligible to get involved?
You’ll need to be a current Ecotricity customer who uses the online account, either on the web version or app.
What does it involve?
The tasks required will vary depending on what features we’re testing. Sometimes it might be testing certain user journeys on the online account or completing surveys to gather interest and preference over different design ideas.
For example, we recently ran a trial prior to our latest online account launch, where we asked our group of customer testers to carry out a number of processes to get their feedback. These included:
Registering for the online account
Viewing and paying a bill
Viewing and submitting a meter reading
Resetting an account password
What do I need to do?
If you’re interested in getting involved, just give our UX team an email at research@ecotricity.co.uk to register your interest. We’ve put together an email template for you to use, so all you need to do is copy and paste this into a new email and fill in your details. If you don’t have your account number to hand, don’t worry – we should be able to find you using the rest of the details.
Hi, I’m interested in becoming part of Ecotricity’s Customer Research Panel.
Account number:
Name:
Supply address:
Email address on account (if different to what you’re using):
Thanks,
[Your name]
Ready to start turning your bills into mills?
Switch to Ecotricity and we’ll use your bill money to build new sources of renewable energy and build a greener Britain.
Similar articles
Greening the stage for Live Music
We are joining forces with LIVE, the voice of the UK’s contemporary live music sector, as part of our ongoing commitment towards sustainability in live events.
More
Ecotricity announced as Sustainability Partner of Future Yard
We are proud to announce a landmark partnership with Merseyside music venue and cultural hub, Future Yard, as its official Sustainability Partner.
More
Ecotricity explains: Ofgem’s new small and micro business definitions
As part of our mission to decarbonise the businesses of Britain, we want to ensure that businesses are getting the right support on their journey to net zero.
More