Our Cookies
Information that we collect automatically
When you use the "Services" we may collect Profile and Usage Data automatically, including data about the amount of electricity/gas you use, meter readings, peak demand and usage profile from your meter(s)
When you use the Website, we collect Technical Data about your activity by using cookies and similar tracking technologies.
Cookies are small amounts of information which we store on your computer. Cookies make it easier for you to log on to and use the Website during future visits. They also allow us to monitor Website traffic and to personalise the content of the Website for you. You may set up your computer to reject cookies by modifying the settings in your browser although, in that case, you may not be able to use certain features on our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log onto our Website. Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.
Our emails use tracking to show how they’ve been interacted with. We do this to help improve our emails and for analysing how successful they are. You can opt out of email tracking at any time by clicking a link in the footer of our marketing emails.
We use the following Cookies on our website, however, should you decline the collection of Cookies when you visit our page only essential cookies which enable the running and performance of the website can be used.
| Cookie | Placed by | Description |
|---|---|---|
| _fbp | Used by Facebook to store and track visits across websites for marketing/tracking purposes. This cookie is essential / non-essential. | |
| _ga | Set by Google Analytics and used to distinguish users for marketing and or tracking purposes | |
| _gat_{unique-ID} | A cookie placed by Google which is used for functional purposes, specifically throttle request rate. | |
| _gcl_au | This cookie is placed by Google Adsense and used to store and track conversions for marketing / tracking purposes. | |
| _gid | Google Analytics set this cookie and it is used to distinguish users. | |
| _hjAbsoluteSessionInProgress | Hotjar | Hojar set this cookie and it is used to detect the first pageview session of a user setting a true/false value. |
| _hjFirstSeen | Hotjar | Hojar set this cookie, and it’s used to identify a new users first session. Again, it stores a true/false value which indicates whether this was the first time Hotjar saw this user. It is used by recording filters which identify new user sessions. |
| _hjid | Hotjar | Again, Hotjar set this cookie and it is used when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. |
| _hjTLDTest | Hotjar | This is used when the Hotjar script executes and attempts to determine the most generic cookie path, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we attempt to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. |
| _uetvid | Bing | Bing Ads set this cookie and it’s used to store and track visits across websites for marketing/tracking purposes. |
| 1P_JAR | Google use this cookie to set up a unique ID to remember your preferences for marketing/tracking purposes. | |
| CONSENT | Google set this cookie, like the cookie above, it is used to remember your preferences for marketing/tracking purposes. | |
| DV | Cookie set by Google and used to save the users interests and preferences for personalised marketing/tracking purposes. | |
| NID | Google use this cookie and use it by setting a unique ID to remember your preferences for marketing/tracking purposes. | |
| YSC | YouTube | Youtube set this cookie to store a unique ID for statistical purposes. |
| _pk_uid (Third party persistent) | TV Squared | Cookie which allows the TV Squared collector to identify individual users, in order to establish lag between response activities, and to confirm continuity of campaigns being responded to. |
| _pk_id.{variable id} or _tq_id.{variable id} (First party persistent) | TV Squared | Aids reporting of site visits and actions for analytical reporting to TV Squared. |
| pk_ses (First party session) | TV Squared | Used to confirm an individual user in relation to an individual session, i.e. how long the user is on the website. |
| VISITOR_INFO1_LIVE | YouTube | This cookie is set by Youtube to keep track of user preferences for Youtube videos embedded in sites;it can also determine whether the website visitor is using the new or old version of the Youtube interface. |