Take us with you to your new home
With Ecotricity, you not only get 100% green electricity and carbon neutral green gas — we use the money from your energy bills to create a greener Britain, investing in new sources of green energy and developing sustainable projects to make a genuine difference.
What happens when I move out of a property on supply with Ecotricity?
Just let us know that you’re moving out, and we’ll do the rest. The easiest way to tell us about your home move is via your online account. We’ll need the following information to close your account:
The full address of the property you’re leaving.
The official tenancy end date or sale completion date.
Your final meter reading – this should be taken on the date that you stop being responsible for the property, or up to four days either side of that date. If we don’t receive a meter reading, we’ll estimate a final reading based on your usage history. The best thing to do is send us a photo of your final meter reading – make sure that you can also clearly see the meter serial number in the photo. You can send it to movinghome@ecotricity.co.uk.
The name of your landlord, letting agent or the property manager, if you’re renting.
If you know it, the name of the new occupier.
A forwarding address for your final bill.
Using this information, we can make sure your account is closed on your moving date and you only pay for the energy you’ve used. If you’d like to take us with you to your new property, we can do that, too.
Related FAQs
Just let us know that you’re moving out, and we’ll do the rest. The easiest way to tell us about your home move is via your online account. We’ll need the following information to close your account:
The full address of the property you’re leaving.
The official tenancy end date or sale completion date.
Your final meter reading – this should be taken on the date that you stop being responsible for the property, or up to four days either side of that date. If we don’t receive a meter reading, we’ll estimate a final reading based on your usage history. The best thing to do is send us a photo of your final meter reading – make sure that you can also clearly see the meter serial number in the photo. You can send it to movinghome@ecotricity.co.uk.
The name of your landlord, letting agent or the property manager, if you’re renting.
If you know it, the name of the new occupier.
A forwarding address for your final bill.
Using this information, we can make sure your account is closed on your moving date and you only pay for the energy you’ve used. If you’d like to take us with you to your new property, we can do that, too.
You should be able to find out who your energy supplier is by asking your letting agents, landlord or the previous occupier of the property.
If you’re still not sure who your supplier is for electricity, you can contact your regional electricity distribution network, and they should be able to find out for you. You can find your regional electricity distributor on the ENA website - www.energynetworks.org/customers/find-my-network-operator.
To find out who your gas supplier is, visit www.findmysupplier.energy and enter your property details. You’ll be given a meter point reference number, which is the number of the gas supply to your property. Once you have this number, you’ll be able to look up who supplies the gas to the property.
How to get in touch with our Home Moves team
Send an email to movinghome@ecotricity.co.uk.
Give us a call on 0345 555 7500.
Our Home Moves team are available 8:30am – 5pm Monday to Thursday and 8:30am – 4pm on Friday.
We will be closed from 12:00 noon on the 24th of December and will reopen at 8:30am on the 27th of December 2024, we will also be closed on the 1st of January 2025. Our normal opening hours will resume from the 2nd of January 2025.
Smell Gas? Call the National Gas Emergency Service on 0800 111 999.