Why ecotricity?
Ecotricity is Britain’s greenest energy company. All our electricity is certified green, and also certified vegan. Our gas is a mix of carbon-neutralised natural gas and sustainable green gas.
We invest the money from your energy bills in building new sources of green energy, so by joining us, you’re making a genuine difference in the fight against the climate crisis.
Moving In
If you’re moving into a property we supply, it’s easy to set up your new account with us. Just head to our website and create an online account. You’ll need the following information:
Your name
Your phone number
Your new address
The date you moved into your new home
An up-to-date meter reading.
If you need help with reading your meter or submitting your first meter reading when you move in, please take a look at our help guide on meter readings, or log into your online account and go to Submit Meter Reading.
If you’d rather not set up an online account immediately, you can email the above information to movinghome@ecotricity.co.uk or call our Home Moves team on 0345 555 7500 between 8:30am – 5pm Monday to Thursday and 8:30am – 4pm on Friday.
Related FAQs
We can’t open your account too far in advance, so please contact us as close to your moving-in date as possible.
If you’re moving into a property we already supply within the next four days, please follow the steps above.
If your moving-in date is more than four days away, please wait until it’s closer to the time so we can open your account.
If you’ve received communication from us addressed to ‘The Occupier’, then there’s a chance we already have an account ready for you. We just need to know who you are.
If you’ve already moved in but haven’t told us yet, please follow the Moving in steps above to let us know who you are. We can open the account for you and backdate it to when you moved in.
We’ll still need all the information about your move, including the date and the meter reading. If you don’t have a meter reading, we can estimate this for you. If you have a smart meter, then there’s a good chance we already have the reading for that date.
When someone tells us they’re moving out of a property, they can also tell us about the person who’s moving in. This is usually on a sale completion but can also happen on a tenancy. This may be why there’s already an account for you, even though you haven’t told us about your move yet.
If we’ve opened an account in your name, we just need to check a few details. If anything is incorrect, we can amend these.
If you’ve received a letter with the wrong moving-in date or meter reading, please send us the correct details so we can update your account.
To change your moving-in meter reading, please send us a photo of the meter reading from when you moved in (or a copy of your check-in inventory report).
To change your moving-in date, please send us a copy of either your tenancy agreement or sale completion document which clearly shows your name and the date you became responsible for bills at the property.
You can email us at movinghome@ecotricity.co.uk or give our Home Moves team a call on 0345 555 7500 between 8:30am – 5pm Monday to Thursday and 8:30am – 4pm on Friday.
When you move into a property supplied by Ecotricity, there are several pieces of information we need to open your account:
The full address of the property you’re moving into.
The official tenancy start date or sale completion date.
Your first meter reading – this should be taken on the date that you start being responsible for the property, or within four days either side of that date. If we don’t receive a meter reading, we’ll estimate one based on the previous usage at the property. The best thing is to send us a photo of your first meter reading – make sure that you can also clearly see the meter serial number in the photo. You can send it to movinghome@ecotricity.co.uk.
The name of your landlord, letting agent or the property manager if you’re a tenant.
The full name of the account holder who’ll be responsible for paying the bills. Only one person can be named as the account holder, but we can add additional contacts if you’d like other people to be able to discuss the account.
The contact details of the account holder, including their phone number and email address. We can also add their date of birth to the account for extra security.
A first meter reading ensures that your account is opened accurately and that you only pay for the energy you use.
We need a first meter reading to open your account – if we don’t receive one, we’ll use an estimated reading which we’ll work out using historic consumption figures for the property.
If you have any questions, just give our Home Moves team a call on 0345 555 7500 between 8:30am – 5pm Monday to Thursday and 8:30am – 4pm on Friday.
If you haven’t received a welcome letter yet, we may still be setting things up for you. Please give us a quick call on 0345 555 7500 (8:30am – 5pm Monday to Thursday and 8:30am – 4pm on Friday), and we’ll sort this out for you.
If you’re still receiving letters for the previous occupier, it's probably because we haven’t been told that they’ve left the property. Please give us a call on 0345 555 7500 (8:30am – 5pm Monday to Thursday and 8:30am – 4pm on Friday), and we can look into this.
We might be trying to get in touch with you to confirm which tariff you’d like to be on. We need to have a quick chat with you to finish setting up your account – please give us a call on 0345 555 7500 (8:30am – 5pm Monday to Thursday and 8:30am – 4pm on Friday).
You should be able to find out who your energy supplier is by asking your letting agents, landlord or the previous occupier of the property.
If you’re still not sure who your supplier is for electricity, you can contact your regional electricity distribution network, and they should be able to find out for you. You can find your regional electricity distributor on the ENA website - www.energynetworks.org/customers/find-my-network-operator.
To find out who your gas supplier is, visit www.findmysupplier.energy and enter your property details. You’ll be given a meter point reference number, which is the number of the gas supply to your property. Once you have this number, you’ll be able to look up who supplies the gas to the property.
You’ll receive a bill once a month. We’ll send you your bills in the post, unless you set up an online account. With an online account you’ll be able to send us your meter readings and of course view and pay your bills. When your Ecotricity energy account has been set up, you’ll be able to create your online account at online.ecotricity.co.uk/login.
We have three main methods of payment.
Paying by cash/ cheque
You’ll receive a bill energy month that you can pay with a credit or debit card by logging into your online account, or by calling the 24 hour automated payment line on 01453 488101. You can also take your bills to the nearest Payzone, where they’ll scan the barcode and you can pay the bill.
Variable Direct Debit
You’ll receive a bill every month, and 14 days later the balance will be collected from your bank account automatically. The best thing about this payment method is that as long as your bill has been created using an accurate meter reading, you’ll only ever pay for the energy that you’ve used.
Fixed Direct Debit
You pay a fixed amount on the same day each month which spreads the cost of your energy usage across the year. You’ll get a bill energy three months which you can use to check that you’re not paying too much or too little for your energy, and we’ll review your monthly payments regularly to make sure that they’re covering your usage.
We set our prices at a level that allows us to do our job of building new sources of green energy - as we seek to end the use of fossil fuels in the energy sector. We are a not for dividend company, the money we have (all of it) goes into our mission, to green up Britain.
You can find more information about our tariffs here on our website.
You can find out how much it will cost to have your home supplied by Ecotricity via an online quote.
We’d really love for you to stay with us, but we understand that we may not be for everyone.
If you’ve moved into a property that we supply but you don’t want to stay with us, you have to do is contact your chosen supplier and request to switch – they’ll take care of the rest. It does take 18 days to switch to another energy supplier, so you would still be supplied by Ecotricity for a short time before the new supplier has taken over. We’ll send you a bill for any energy you use during that time, and once you’ve paid that bill your account with Ecotricity will be closed.
Just let us know that you’re moving out, and we’ll do the rest. The easiest way to tell us about your home move is via your online account. We’ll need the following information to close your account:
The full address of the property you’re leaving.
The official tenancy end date or sale completion date.
Your final meter reading – this should be taken on the date that you stop being responsible for the property, or up to four days either side of that date. If we don’t receive a meter reading, we’ll estimate a final reading based on your usage history. The best thing to do is send us a photo of your final meter reading – make sure that you can also clearly see the meter serial number in the photo. You can send it to movinghome@ecotricity.co.uk.
The name of your landlord, letting agent or the property manager, if you’re renting.
If you know it, the name of the new occupier.
A forwarding address for your final bill.
Using this information, we can make sure your account is closed on your moving date and you only pay for the energy you’ve used. If you’d like to take us with you to your new property, we can do that, too.
If you’re moving out of a property supplied by Ecotricity, please follow the steps above.
If your moving-out date is more than four days away, please wait until nearer to the time so we can close your account.
When someone tells us they’re moving into a property, we’ll open an account for them and close the account that’s currently at that address.
If we’ve closed your account and your final bill is incorrect, we can amend this.
If you’ve received a final bill with the wrong moving-out date or meter reading, please send us the correct details so we can update your account.
To change your moving-out meter reading, please send us a photo of the meter reading from when you moved out (or a copy of your check out inventory report).
To change the date of your move out, please send us a copy of your tenancy agreement which clearly shows the tenancy end date with your name shown
You can email the tenancy agreement / photo of the meter information to movinghome@ecotricity.co.ukor call the Home Moves Team on 0345 555 7500 between 8:30am – 5pm Monday to Thursday and 8:30am – 4pm on Friday.
We need a final meter reading to send you an accurate bill that only charges you for the energy that you’ve used. If we don’t receive a meter reading, we’ll use an estimated reading based on your previous usage at the property.
If you have any questions, please give our Home Moves team a call on 0345 555 7500 (8:30am – 5pm Monday to Thursday and 8:30am – 4pm on Friday).
Send an email to movinghome@ecotricity.co.uk.
Give us a call on 0345 555 7500.
Our Home Moves team are available 08:30am – 5pm Monday to Thursday and 08:30am – 4pm on Friday.
Smell Gas? Call the National Gas Emergency Service on 0800 111 999.
If you move home and take us with you to your new address, no exit fee will apply.
How to get in touch with our Home Moves team
Send an email to movinghome@ecotricity.co.uk.
Give us a call on 0345 555 7500.
Our Home Moves team are available 08:30am – 5pm Monday to Thursday and 08:30am – 4pm on Friday.
Smell Gas? Call the National Gas Emergency Service on 0800 111 999.